Key Points
Key Points
Embedded Files
Impact: 36% Boost in User Conversion through Engagement Research at Flamme The Couples App
Impact: 36% Boost in User Conversion through Engagement Research at Flamme The Couples App
Role: Lead Researcher
Role: Lead Researcher
Scope: Heuristic Evaluation, Surveys, Usability/Engagement Interviews
Scope: Heuristic Evaluation, Surveys, Usability/Engagement Interviews
Process: Surveys, Recruitment, In depth remote interviews, Analysis
Deliverables: Proposal, customer journey maps, personas, insights, and recommendations
Process: Surveys, Recruitment, In depth remote interviews, Analysis
Deliverables: Proposal, customer journey maps, personas, insights, and recommendations
Key Points
Key Points
Impact: Enhance Website Usability and potentially driving 15 % Improvement in user feedback from recommendations given from usability testing
Impact: Enhance Website Usability and potentially driving 15 % Improvement in user feedback from recommendations given from usability testing
Role: Lead Researcher
Role: Lead Researcher
Scope: Usability testing
Scope: Usability testing
Process: Surveys, Recruitment, Ethnography with current website format, Analysis
Process: Surveys, Recruitment, Ethnography with current website format, Analysis
Deliverables: Top-line report, recommendations
Deliverables: Top-line report, recommendations
Key Points
Key Points
Impact: 50 % Gain in User Retention through Employee Experience Research at Noom
Role: Lead Researcher
Impact: 50 % Gain in User Retention through Employee Experience Research at Noom
Role: Lead Researcher
Scope: Focus Groups and Surveys
Scope: Focus Groups and Surveys
Process: Surveys, Recruitment, Focus Groups, Analysis
Process: Surveys, Recruitment, Focus Groups, Analysis
Deliverables: Presentations of insights and feedback recommendations to create department's first ever collaboration panel
Deliverables: Presentations of insights and feedback recommendations to create department's first ever collaboration panel
This UX Research resource filled with tools, methods, and notes was born out of my attempt to grow my own knowledge base of UX, support fellow UX Researchers, and track the advice of more senior UXer's.
I can't even begin to name all the people, groups, and companies that did the initial work for me to get to this point. Thank you for all the work that you've done!! Putting it all together in one place has helped me keep track of all the UX Research related articles, videos, podcast, etc., As you'll see, it's grown (and continues to grow) into this crazy big spreadsheet of links, workflows, tools etc.
Please use this Google Sheet and share with others if you believe they will find it useful!
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